T-Mobile: Spurious Account Takeover Warning

October 23rd, 2021
phone, tech
This morning, reading in bed, I got a very worrying notification:

This is the notification you would receive if someone was in the process of taking control of your phone number, which could then give them access to other accounts where you had used that phone number as a backup or for two-factor authentication. So I was very concerned!

In case this was a different sort of scam, however, I wasn't about to call the phone number (which could be anyone) but I visited the website and talked to someone over chat. They confirmed that my pin had been changed, but also said that since I have a prepaid account they couldn't tell me more than that. They told me to call T-Mobile customer support at 611.

When I called 611, they looked into it, and said that this was an automatic message sent as part of migrating my account to a new billing system. They confirmed no one had reset my pin other than their automated system.

I'm disappointed in T-Mobile for either not realizing their migration would trigger this message, or deciding to go ahead with it despite the user impact.

Comment via: facebook, lesswrong

Recent posts on blogs I like:

Book Review: Outlive

Actually a book review and not a summary

via Thing of Things May 21, 2024

How bad is alcohol?

Unfortunately we landed on a pretty bad drug as a default. The post How bad is alcohol? appeared first on Otherwise.

via Otherwise May 6, 2024

Clarendon Postmortem

I posted a postmortem of a community I worked to help build, Clarendon, in Cambridge MA, over at Supernuclear.

via Home March 19, 2024

more     (via openring)