CCing Mailing Lists on External Communication

December 4th, 2024
email, tech
In my current work, and at various previous companies, I've done a lot of coordination with external groups. We generally use email for this: it's very standard and works well enough.

One place where it doesn't work very well, though, is making it possible for others working on a project to read and find relevant threads. For example, if I write to our partner I can CC coworkers who are currently on the project, but what if my boss is interested? What about other people who might join the project later? What if I want to share a link to the conversation with a co-worker?

My preferred solution here is email lists. For example, if I were at ExampleCorp working on Project Cabbage with OtherCorp, I would create a cabbage-other@example.com list and CC it on all my Cabbage-related messages to OtherCorp. If the Cabbage-Other collaboration isn't sensitive I might have the list set so anyone at ExampleCorp can join, or I might open it only to specific people at ExampleCorp. (This is overkill if Cabbage is a small project; then I'd just use cabbage-collaborations@ or some other single address for everything external Cabbage-related.)

This also makes CCing someone a much clearer signal: without this, it's hard to tell the difference between being CC'd on a message "so you can read it if you want to" vs "because you probably should be following this thread." But if I receive a message because I'm on the cabbage-other@ list that's not something I necessarily need to read, while if I'm explicitly listed in the CC line I'll pay more attention.

I can also tell my mail client about this: I'll subscribe to all of these lists but set them to skip my inbox if I'm not specifically mentioned. [1] Then they show up in my Gmail search, and if I do later want to reply to one (ex: we're moving work around; someone's out) it's easy.

[1] In Gmail: on a message from the list click "filter messages like this", verify it has a "has the words" of something like list:(...), expand that to append -to:me -cc:me, click "create filter, check "skip the inbox".

Comment via: facebook, lesswrong, mastodon, bluesky

Recent posts on blogs I like:

Where I Donated In 2024

All Grants Fund, Rethink, EA Funds Animal Welfare Fund

via Thing of Things January 17, 2025

2024-25 New Year review

This is an annual post reviewing the last year and setting intentions for next year. I look over different life areas (work, health, parenting, effectiveness, travel, etc) and analyze my life tracking data. Overall this was a pretty good year. Highlights …

via Victoria Krakovna January 15, 2025

The ugly sides of two approaches to charity

What's neglected by "magnificent" philanthropy, and by Singerian global poverty focus The post The ugly sides of two approaches to charity appeared first on Otherwise.

via Otherwise January 13, 2025

more     (via openring)