Bad Airplane Queuing

March 8th, 2013
transit
When waiting to board a plane I would much rather wait in the terminal than on the jetway. It's nice to have a seat, laptop, internet, power, and a pleasant temperature. As ticket scanning has gotten faster, however, this has meant more time on the jetway and less in the terminal. Here's a simple model of plane boarding:
  • Waiting in the terminal (pleasant: 8)
  • Waiting in line to have your ticket scanned (unpleasant: 5)
  • Waiting in the jetway to board the plane (very unpleasant: 2)
  • Waiting in the plane's aisle to get to your seat (unpleasant: 4)
  • Waiting in your seat for the plane to leave (pleasant: 7)
The key problem here is that the limiting factor is people getting into their seats. As long as people are always getting into their seats as fast as possible there's nothing you can do to speed up the process. Having a short line on the plane to keep boarding running at full speed is good, but quickly getting everyone through ticket scanning only to have them wait on the jetway makes things worse to no gain.

If people were let onto the jetway only when the queue on the plane got too short, then you'd minimize waiting in unpleasant stages.

Comment via: google plus, facebook

Recent posts on blogs I like:

How Does Fiction Affect Reality?

Social norms

via Thing of Things April 19, 2024

Clarendon Postmortem

I posted a postmortem of a community I worked to help build, Clarendon, in Cambridge MA, over at Supernuclear.

via Home March 19, 2024

How web bloat impacts users with slow devices

In 2017, we looked at how web bloat affects users with slow connections. Even in the U.S., many users didn't have broadband speeds, making much of the web difficult to use. It's still the case that many users don't have broadband speeds, both …

via Posts on March 16, 2024

more     (via openring)