{"items": [{"author": "Jonah", "source_link": "https://www.facebook.com/jefftk/posts/763337468472?comment_id=763382842542", "anchor": "fb-763382842542", "service": "fb", "text": "I have frequently to lodge various complaints, but I'm always put on hold for hours and never get to speak to anyone.  If I have to listen to that soprano sax rendition of Petronella one more time I might shoot myself.", "timestamp": "1450979776"}, {"author": "Perry", "source_link": "https://www.facebook.com/jefftk/posts/763337468472?comment_id=763385836542", "anchor": "fb-763385836542", "service": "fb", "text": "Hopefully someday I'll be on this list - if I travel to the NE more often.", "timestamp": "1450981472"}]}